{"id":97,"date":"2024-09-08T19:54:36","date_gmt":"2024-09-08T19:54:36","guid":{"rendered":"https:\/\/fine-line.ch\/customer-service\/"},"modified":"2024-11-10T19:11:48","modified_gmt":"2024-11-10T19:11:48","slug":"customer-service","status":"publish","type":"page","link":"https:\/\/fine-line.ch\/de\/customer-service\/","title":{"rendered":"Kundenservice"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"97\" class=\"elementor elementor-97\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-23400f86 e-con-full e-flex e-con e-parent\" data-id=\"23400f86\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-31c71454 e-con-full e-flex e-con e-child\" data-id=\"31c71454\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-404a116c elementor-widget elementor-widget-table-of-contents\" data-id=\"404a116c\" data-element_type=\"widget\" data-settings=\"{&quot;headings_by_tags&quot;:[&quot;h2&quot;],&quot;exclude_headings_by_selector&quot;:[],&quot;marker_view&quot;:&quot;bullets&quot;,&quot;icon&quot;:{&quot;value&quot;:&quot;fas fa-arrow-right&quot;,&quot;library&quot;:&quot;fa-solid&quot;,&quot;rendered_tag&quot;:&quot;&lt;svg class=\\&quot;e-font-icon-svg e-fas-arrow-right\\&quot; viewBox=\\&quot;0 0 448 512\\&quot; xmlns=\\&quot;http:\\\/\\\/www.w3.org\\\/2000\\\/svg\\&quot;&gt;&lt;path d=\\&quot;M190.5 66.9l22.2-22.2c9.4-9.4 24.6-9.4 33.9 0L441 239c9.4 9.4 9.4 24.6 0 33.9L246.6 467.3c-9.4 9.4-24.6 9.4-33.9 0l-22.2-22.2c-9.5-9.5-9.3-25 .4-34.3L311.4 296H24c-13.3 0-24-10.7-24-24v-32c0-13.3 10.7-24 24-24h287.4L190.9 101.2c-9.8-9.3-10-24.8-.4-34.3z\\&quot;&gt;&lt;\\\/path&gt;&lt;\\\/svg&gt;&quot;},&quot;sticky&quot;:&quot;top&quot;,&quot;sticky_offset&quot;:95,&quot;sticky_parent&quot;:&quot;yes&quot;,&quot;sticky_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;],&quot;no_headings_message&quot;:&quot;No headings were found on this page.&quot;,&quot;hierarchical_view&quot;:&quot;yes&quot;,&quot;min_height&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;sticky_effects_offset&quot;:0,&quot;sticky_anchor_link_offset&quot;:0}\" data-widget_type=\"table-of-contents.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-toc__header\">\n\t\t\t<h4 class=\"elementor-toc__header-title\">\n\t\t\t\tFind The Info You Need\t\t\t<\/h4>\n\t\t\t\t\t<\/div>\n\t\t<div id=\"elementor-toc__404a116c\" class=\"elementor-toc__body\">\n\t\t\t<div class=\"elementor-toc__spinner-container\">\n\t\t\t\t<svg class=\"elementor-toc__spinner eicon-animation-spin e-font-icon-svg e-eicon-loading\" aria-hidden=\"true\" viewbox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M500 975V858C696 858 858 696 858 500S696 142 500 142 142 304 142 500H25C25 237 238 25 500 25S975 237 975 500 763 975 500 975Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-71e4b899 e-con-full e-flex e-con e-child\" data-id=\"71e4b899\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-48be592 elementor-widget elementor-widget-heading\" data-id=\"48be592\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Kundenservice<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5e72555e elementor-widget elementor-widget-heading\" data-id=\"5e72555e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Payment<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-61e3c843 elementor-widget elementor-widget-text-editor\" data-id=\"61e3c843\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>We accept the following payment methods:<\/p><ul><li>TWINT<\/li><li>Credit Card<\/li><li><p>Bank transfer (payment in advance)<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7f569 elementor-widget elementor-widget-heading\" data-id=\"7f569\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Returns<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2e264407 elementor-widget elementor-widget-text-editor\" data-id=\"2e264407\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><b>Return Policy<\/b><br \/>We offer a 14-day return policy from the date you receive your order. Within this period, you may return any item without giving a reason, provided that the items are in unused and undamaged condition and are returned in their original packaging.<\/p><p><b>Return Process<\/b><\/p><ol class=\"ol1\"><li class=\"li2\">Please contact our customer service via email at [email address] or through the return form on our website to request a return.<\/li><li class=\"li2\">You will receive a return number and further instructions on how and where to send back the items.<\/li><li class=\"li2\">Please return the items in their original packaging, including all tags and accessories. Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part or a defect in the product.<\/li><\/ol><p><b>Refund<\/b><br \/>Once we have received and inspected the returned items, we will issue a refund within 14 days via your original payment method. Please note that refunds will only be granted for items returned in perfect condition. If the items show signs of use, we reserve the right to reduce the refund accordingly.<\/p><p><b>Exceptions to the Return Policy<\/b><br \/>Personalized or custom-made items are excluded from the right of return.<\/p><p><b>Notes for International Customers<\/b><br \/>For international returns, please be aware that all customs fees and shipping costs for the return are the responsibility of the customer.<\/p><p><b>Contact<\/b><br \/>If you have any questions about the return process, please feel free to contact us at [email address] or by phone at [phone number].<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5e0345be elementor-widget elementor-widget-heading\" data-id=\"5e0345be\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Warranty<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3f7bd60 elementor-widget elementor-widget-text-editor\" data-id=\"3f7bd60\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Thank you for your interest in my unique jewelry pieces! I would like to inform you that I cannot generally offer a warranty on my jewelry. Many of my items are one-of-a-kind creations, and the materials used are not always available in sufficient quantity or quality to ensure re-supply.<\/p><p>Additionally, it can be challenging to clearly determine whether a piece of jewelry has been damaged during wear or if the damage occurred by chance. These factors make it difficult to provide a general warranty for each item.<\/p><p>Nevertheless, it is important to me that you enjoy my jewelry. I warmly invite you to contact me if you have any questions or if there is an issue with your piece. Together, we can surely find a solution that satisfies you. Your satisfaction is my priority!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-10eb209 elementor-widget elementor-widget-heading\" data-id=\"10eb209\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Shipping<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-69ea8f96 elementor-widget elementor-widget-text-editor\" data-id=\"69ea8f96\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>All items are sent from Switzerland by Swiss Post.<\/p><p>You will be notified by E-Mail as soon as I have dispatched your order. My aim is to send all parcels within one working day (Monday to Friday). But please don&#8217;t be angry with me if it sometimes takes 3 working days \ud83d\ude42.<\/p><p>As soon as your order has been sent by me, you can track the shipment status on the <a href=\"https:\/\/service.post.ch\/ekp-web\/ui\/list\" target=\"_blank\" rel=\"noopener\">Swiss Post<\/a> website if you selected \u201cRegistered mail\u201d or \u201cParcel with shipment tracking\u201d during the ordering process.<\/p><p>Unfortunately, it is not possible to track consignments sent as a \u201cletter\u201d.<\/p><p>The shipping costs can be calculated on <a href=\"https:\/\/service.post.ch\/vsc\/ui\/sending-type\" target=\"_blank\" rel=\"noopener\">the Swiss Post website<\/a>.<br \/>They are automatically added during the ordering process.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fab3a52 elementor-widget elementor-widget-heading\" data-id=\"fab3a52\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Product Care<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-66230558 elementor-widget elementor-widget-text-editor\" data-id=\"66230558\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Gold-plated metals are generally water-resistant, meaning they can withstand exposure to the elements and are not immediately damaged by contact with water. This makes them a fantastic choice for everyday jewelry, as you can wear them while washing your hands or in humid environments without too much worry.<\/p><p>Additionally, the gemstones and fabrics that are part of the jewelry are also water-resistant. However, it\u2019s important to note that contact with water can affect their beauty and lifespan more quickly. Constant exposure can lead to discoloration or dullness, which may detract from their overall appearance.<\/p><p>Moreover, the gold layer can wear away over time due to constant friction, such as against clothing or other surfaces. To extend the lifespan of your gold-plated jewelry and maintain its beauty, we recommend protecting it from intense friction and prolonged exposure to water. Specifically, wearing your jewelry in saltwater and chlorinated water (like pools or hot tubs) is strongly discouraged, as these environments can significantly accelerate wear and damage. By taking these precautions, you can ensure that your piece continues to shine and bring you joy for a long time.<\/p><p><strong>Difference between Gold-Plated Silver and Gold-Plated Metal<\/strong><\/p><p><strong>Gold-plated silver<\/strong> and <strong>gold-plated metal<\/strong> (such as brass) are two different types of jewelry materials that are enhanced with a thin layer of gold. The main difference lies in the base material used.<\/p><p><strong>Gold-plated silver<\/strong> is made from sterling silver (925 silver) that is coated with a layer of gold. This combination not only gives the jewelry piece the appearance of real gold but also offers the quality and durability of silver. Silver is a noble metal that is less prone to oxidation compared to other metals. This means that gold-plated silver jewelry generally has a longer lifespan and is less susceptible to tarnishing when properly cared for.<\/p><p><strong>Gold-plated metal<\/strong>, such as brass, refers to a gold coating applied to a less noble metal. Brass is an alloy of copper and zinc and does not have the same corrosion resistance as silver. While gold-plated brass can provide an attractive golden color, it is more prone to wear, discoloration, and oxidation compared to gold-plated silver.<\/p><p><strong>Difference between &#8220;Gold-Plated&#8221; and &#8220;Gold-Filled&#8221;<\/strong><\/p><p>The terms <strong>\u201cgold-plated\u201d<\/strong> and <strong>\u201cgold-filled\u201d<\/strong> are often confused, but they refer to different processes and thicknesses of gold application.<\/p><ul><li><p><strong>\u201cGold-plated\u201d<\/strong> is a general term that indicates an object has been coated with a thin layer of gold. This layer can be applied using various methods, including electroplating or applying a gold alloy. Typically, gold plating is relatively thin, which means that it can wear off over time, especially with frequent use.<\/p><\/li><li><p><strong>\u201cGold-filled\u201d<\/strong> refers to a method where a thicker layer of gold is mechanically bonded to a base metal. Gold-filled jewelry must contain at least 5% of its total weight in gold, making it significantly more durable than gold-plated items. Because of this thicker layer, gold-filled pieces can withstand more wear and are less likely to tarnish or wear away compared to gold-plated jewelry.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6b849243 elementor-widget elementor-widget-heading\" data-id=\"6b849243\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">FAQ<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-88e6b29 elementor-widget elementor-widget-toggle\" data-id=\"88e6b29\" data-element_type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1431\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1431\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-chevron-down\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-chevron-up\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How long does shipping take?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1431\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1431\"><p>You will be notified by E-Mail as soon as I have dispatched your order. My aim is to send all parcels within one working day (Monday to Friday). But please don&#8217;t be angry with me if it sometimes takes 3 working days \ud83d\ude42.<\/p><p>As soon as your order has been sent by me, you can track the shipment status on the <a href=\"https:\/\/service.post.ch\/ekp-web\/ui\/list\" target=\"_blank\" rel=\"noopener\">Swiss Post<\/a> website if you selected \u201cRegistered mail\u201d or \u201cParcel with shipment tracking\u201d during the ordering process.<\/p><p>Unfortunately, it is not possible to track consignments sent as a \u201cletter\u201d.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1432\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1432\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-chevron-down\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-chevron-up\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How long do I have to return an item?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1432\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1432\"><p>Please take a look at our information under \u201c<a href=\"https:\/\/fine-line.ch\/de\/customer-service\/\">Returns<\/a>\u201d.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1433\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1433\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-chevron-down\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-chevron-up\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How do I return an item?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1433\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1433\"><p>Please take a look at our information under \u201c<a href=\"https:\/\/fine-line.ch\/de\/customer-service\/\">Returns<\/a>\u201d.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1434\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-1434\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-chevron-down\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-chevron-up\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How can I check the status of my order?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1434\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-1434\"><p>If you have selected \u201cRegistered mail\u201d or \u201cParcel with tracking\u201d when placing your order, you can view your shipment at <a href=\"https:\/\/service.post.ch\/ekp-web\/ui\/list\" target=\"_blank\" rel=\"noopener\">Swiss Post<\/a>. Unfortunately, it is not possible to track your consignment if you simply send a letter.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1435\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-1435\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-chevron-down\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-chevron-up\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Are the pieces of jewelry made of real gold and silver?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1435\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-1435\"><p>In Switzerland, a federally assigned responsibility mark is required for putting precious metals into circulation, ensuring that all products meet the strict standards of the Precious Metals Control Act. FineLine holds the official responsibility mark <strong>TYA<\/strong>. All of my jewelry pieces made from precious metals are carefully inspected and stamped according to legal requirements to guarantee the highest quality and transparency for our customers. If the jewelry pieces are not made from precious metals, they are clearly labeled as such.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1436\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-1436\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-chevron-down\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-chevron-up\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Can I take a shower or even swim with FineLine jewelry?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1436\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-1436\"><p>Gold-plated metals are generally water-resistant, meaning they can withstand exposure to the elements and are not immediately damaged by contact with water. This makes them a fantastic choice for everyday jewelry, as you can wear them while washing your hands or in humid environments without too much worry.<\/p><p>Additionally, the gemstones and fabrics that are part of the jewelry are also water-resistant. However, it\u2019s important to note that contact with water can affect their beauty and lifespan more quickly. Constant exposure can lead to discoloration or dullness, which may detract from their overall appearance.<\/p><p>Moreover, the gold layer can wear away over time due to constant friction, such as against clothing or other surfaces. To extend the lifespan of your gold-plated jewelry and maintain its beauty, we recommend protecting it from intense friction and prolonged exposure to water. Specifically, wearing your jewelry in saltwater and chlorinated water (like pools or hot tubs) is strongly discouraged, as these environments can significantly accelerate wear and damage. By taking these precautions, you can ensure that your piece continues to shine and bring you joy for a long time.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Find The Info You Need Customer Service Payment We accept the following payment methods: TWINT Credit Card Bank transfer (payment in advance) Returns Return PolicyWe offer a 14-day return policy from the date you receive your order. Within this period, you may return any item without giving a reason, provided that the items are in [&hellip;]<\/p>","protected":false},"author":1,"featured_media":100,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_themeisle_gutenberg_block_has_review":false,"footnotes":""},"class_list":["post-97","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/fine-line.ch\/de\/wp-json\/wp\/v2\/pages\/97","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/fine-line.ch\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/fine-line.ch\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/fine-line.ch\/de\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/fine-line.ch\/de\/wp-json\/wp\/v2\/comments?post=97"}],"version-history":[{"count":124,"href":"https:\/\/fine-line.ch\/de\/wp-json\/wp\/v2\/pages\/97\/revisions"}],"predecessor-version":[{"id":1880,"href":"https:\/\/fine-line.ch\/de\/wp-json\/wp\/v2\/pages\/97\/revisions\/1880"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/fine-line.ch\/de\/wp-json\/wp\/v2\/media\/100"}],"wp:attachment":[{"href":"https:\/\/fine-line.ch\/de\/wp-json\/wp\/v2\/media?parent=97"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}