terms and conditions

Welcome to FineLine. By placing an order on our website, you agree to the following terms and conditions. Please read them carefully before making any purchase.

1. General

These terms and conditions apply to all sales and transactions carried out through our online store FineLine, located at [Website URL]. By using our website and making a purchase, you agree to be bound by these terms and conditions. If you do not agree to these terms, you should not use our website or make any purchases.

2. Products

FineLine specializes in handmade jewelry. Each piece is unique and may vary slightly in appearance from the images shown on the website due to the nature of handcrafted items. We make every effort to ensure that the descriptions and images of our products are as accurate as possible.

3. Prices and Payment

• Prices: All prices listed on our website are in [currency, e.g., CHF / EUR] and include any applicable taxes (e.g., VAT), unless otherwise stated. Shipping fees are not included in the listed price and will be added during checkout.
• Payment Methods: We accept the following payment methods:
  
  • [List of payment methods: e.g., Credit Card (Visa, MasterCard), PayPal, Bank Transfer, etc.]
• Payment Terms: Payment is due at the time of placing the order. We will not process your order until we have received full payment.

4. Shipping and Delivery

• Shipping Locations: We deliver within Switzerland and to most European countries. If you are located outside these areas, please contact us before placing your order.
• Shipping Costs: Shipping costs will be calculated at checkout and depend on the delivery location and the size of the order.
• Delivery Times: Estimated delivery times are as follows:
  
  • Switzerland: [insert delivery time, e.g., 3-5 business days]
  • Europe: [insert delivery time, e.g., 5-10 business days]
• Please note that these delivery times are estimates and may vary depending on the shipping provider, customs, and other unforeseen delays.
• Customs Duties and Import Taxes: For orders outside of Switzerland, customers are responsible for any customs duties, import taxes, or other charges imposed by their local authorities.

5. Returns and Refunds

We strive to ensure that you are fully satisfied with your purchase. If you wish to return an item, the following conditions apply:

• Return Period: You may return products within 14 days of receiving the goods. To initiate a return, please contact us at info@fine-line.ch with your order details.
• Return Conditions: Items must be returned in their original condition, unworn, and in the original packaging. Items that show signs of use, wear, or damage are not eligible for return or refund.
• Return Shipping Costs: The customer is responsible for the cost of returning the item(s), unless the product is defective or incorrect.
• Refunds: Once we receive and inspect the returned items, we will issue a refund to your original payment method. Refunds typically take [e.g., 7-10 business days] to process.

6. Cancellations

You can cancel your order before it has been shipped. Once the order has been dispatched, cancellations are no longer possible, but you may still return the item according to our return policy.

7. Liability

• Product Liability: Our liability for defective products is limited to the replacement or refund of the defective product. We are not responsible for indirect damages, including but not limited to, loss of income, missed opportunities, or emotional distress caused by defective products.
• Website Liability: We do not guarantee that our website will be available at all times or free of errors. We reserve the right to make updates, changes, or temporarily disable the site for maintenance.

8. Intellectual Property

All content on our website, including but not limited to text, images, logos, and designs, is the property of fine-line.ch and is protected by intellectual property laws. You may not use, reproduce, or distribute any of our content without our express written permission.

9. Privacy Policy

Our [Privacy Policy] outlines how we collect, process, and protect your personal data when you use our website and make a purchase. By using our website, you agree to the collection and use of your information as outlined in our privacy policy. You can view our privacy policy.

10. Governing Law and Jurisdiction

These terms and conditions are governed by the laws of Switzerland, without regard to its conflict of law principles. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Zurich.

11. Changes to Terms and Conditions

We reserve the right to modify these terms and conditions at any time. Any changes will be posted on our website, and the new terms will apply to orders placed after the changes take effect.

12. Contact Information

If you have any questions about these terms and conditions or need further assistance, you can contact us at:

FineLine by YanayiArts
Löwenstrasse 17
8133 Esslingen
info@fine-line.ch